2020-01 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4532695) - Error 0x800f0988.

Question

Another WIndows update that doesn't install, surprise, surprise.  Yes I tried WIndows Update Troubleshooter, and it didn't work, and frankly has never fixed an Update problem.  I tried downloading it manually and installing it, and still no luck.  It's not causing a problem it just drives me nuts when an update won't install, and might leave me vulnerable.  I'm running Windows 10 Home - Version 10.0.18363 Build 18363.  Version 10.0.18363.592 according to Ver CMD. Let me guess the next step is to boot in Safe Mode?   Sorry to be snarky, just frustrated.

Answer 1

Hi,

My name is Gary an independent advisor and I would be happy to help you out with your concern,

Open cmd by searching "cmd" on the start menu, make sure to run it as administrator

Execute this command on the command prompt

DISM /Online /Cleanup-Image /RestoreHealth

Run these commands on the command prompt to restart windows update services

net stop bits

net stop cryptsvc

net stop wuauserv

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start bits

net start cryptsvc

net start wuauserv

net start msiserver

After successfully executing the commands, I would suggest performing a clean boot to disable third party background services that may be interrupting with the windows update services

1. Go to start menu/search msconfig
2. On the system configuration window go to the services tab
3. Tick on hide all microsoft service so that this won't be affected
4. Choose to disable all services
5. Next, go to the startup tab and on the window choose to open task manager
6. Choose to disable each applications from starting up when computer is booting up
7. Close task manager and hit apply then ok
8. A prompt to restart the computer will show up, choose to restart

This should restart the computer with minimal third party services starting up right after windows boots up. Once the system boots up. After this, try to update again.

In the event that it still fails, I would suggest performing an in-place upgrade, this process overrides the system files which would fix corruptions or damages within the system files/packages while updating the system to the latest version of windows 10.

To perform an in-place upgrade,

1. Open this link https://www.microsoft.com/en-us/software-downlo...
2. Select Download tool, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.
6. When Windows 10 is ready to install, you'll have an option to keep your personal files and apps, keep personal files, or to keep nothing during the upgrade
7. The process would take a while and may consist of multiple reboots. Make sure that there won't be interruption within the process to make sure that everything would sort everything out

Let me know how it goes. :)

Answer 2

Hello,

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. See if it works.

If that doesn't work, try this:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

If issue still persists, we can install updates manually.

Download the update from here: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4532695

Use this guide to learn steps to install the update:

https://www.kapilarya.com/manually-download-and-install-windows-updates-in-windows-10

If nothing helps, perform repair upgrade: https://www.kapilarya.com/how-to-repair-windows-10-using-in-place-upgrade

Hope this helps!

Note: Included links in this reply refers to blog posts by a trusted Microsoft MVP.

Answer 3

Hello https://answers.microsoft.com/en-us/profile/b4c35e50-f1f6-490e-b315-9d135e960b8a

ChrisS_1971

That in-place install was for me the  only solution, to fix the update problem.

thank you and the others for the response. it did get the job done.

i'd rather have seen the update troubleshooter, did the job but no luck.

THE PROBLEM IS FIXED THANX TO ALL AGAIN.

farid dari

Answer 4

Another WIndows update that doesn't install, surprise, surprise.  Yes I tried WIndows Update Troubleshooter, and it didn't work, and frankly has never fixed an Update problem.  I tried downloading it manually and installing it, and still no luck.  It's not causing a problem it just drives me nuts when an update won't install, and might leave me vulnerable.  I'm running Windows 10 Home - Version 10.0.18363 Build 18363.  Version 10.0.18363.592 according to Ver CMD. Let me guess the next step is to boot in Safe Mode?   Sorry to be snarky, just frustrated.

Answer 5

Hi Gary,

The in-place upgrade worked.  Thank you.

Chris