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RJF-4684 asked JoyZ commented

Send Email Removes Spaces

Hello, I have a workflow where I am sending emails. I have noticed that some fields have the blank spaces removed (i.e., space between words, etc.). This is not true in all cases but appears it may occur when using a "Choice" field in the email. Is there a way to resolve this issue (other than creating a second text field and having the choice selection reside there? Thanks

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Hi @RJF-4684,

I am currently testing this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

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JoyZ answered JoyZ commented

Hi @RJF-4684,

From previous test, the spaces in choice column will not disappear.

81039-image.png

In addition to the workflow email, please check if the same issue occurs in the alert email.

If possible, please provide more information such as screenshot for further troubleshooting.

As this is a public community, to protect your data, please remember to erase your private message in the screenshoot.


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image.png (4.4 KiB)
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Hello @JulieWang-MSFT,

Following are screen shots from the generated email and alert email. They do produce different results. The alert email provides the space between the words while the typical email does not include the space.

81277-email.jpg


81303-alert.jpg



Thanks

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email.jpg (48.4 KiB)
alert.jpg (83.8 KiB)

Hi @RJF-4684,

Per my test, both emails will keep the space of choice column.

Workflow email like this:

81486-image.png

81478-image.png
Alert email as shown below:

81521-image.png

Have you made any customizations to the body of the email?

Please send the choice column as I did to compare the results.




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image.png (9.0 KiB)
image.png (8.1 KiB)
image.png (25.3 KiB)

Hi @JulieWang-MSFT

As you suggested I inserted the choice column in the email as shown...

81643-shutdowntype.jpg

Actually, I deleted the choice column and re-inserted. I then received...

81681-shutdown-email.jpg

Following is the result from the Alert I receive with changes to the information.

81587-shutdown-alert.jpg

Thanks


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shutdowntype.jpg (74.5 KiB)
shutdown-email.jpg (20.4 KiB)
shutdown-alert.jpg (14.0 KiB)
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