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KellyJimmyR-6681 avatar image
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KellyJimmyR-6681 asked KellyJimmyR-6681 commented

Outlook 365 Printing Crash "Out of memory or system resources. Close some windows or programs and try again."

Outlook 2016 and then Outlook 365 on a Dell XPS crashes when we try to print emails with the error message "Out of memory or system resources. Close some windows or programs and try again."

We have tried...

  1. Closing all other applications

  2. Uninstalling and installing Office 365, then repair installing Office 365

  3. Removing Adobe Acrobat from the system in case of an Add-in conflict

  4. Removing connected PST files (Archives)

  5. Deleting the Outlook OST file to redownload it from the Exchange Server

  6. Increasing the Virtual memory size

  7. Removing the default printer

At this point I'm stuck. Is there anything else you can think to try?



office-outlook-itpro
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Hi @KellyJimmyR-6681,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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1 Answer

JeffYang-MSFT avatar image
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JeffYang-MSFT answered KellyJimmyR-6681 commented

Hi @KellyJimmyR-6681,

Before going further, could you please collect the build number of your Outlook via File > Office Account > About Outlook? Please make sure you have upgraded your Outlook to the latest version.

As I know, uninstalling repairing Office usually can fix feature-related issues but might not initialize and fix issue related to your Outlook files and settings. Usually
corrupted Outlook profile would lead issues like this, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.
Outlook 2016: Out of memory or system resources. Close some windows or programs and try again.
Create an Outlook profile

If the issue still continues, there could be some add-ins, custom settings, registry keys in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.

Any update, please feel free to post back.


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Howdy JeffYang-MSFT

The build is Microsoft Outlook for Microsoft 365 MSO (16.0.13801.20240) 32-bit

We actually went in and wiped out the user's profile on the computer so that we could recreate it and hopefully get rid of whatever was causing the issue with Outlook. It didn't work though. The user still sees Outlook crashing when he tries to print and now Outlook is crashing at random times.

The next thing we plan on is reinstalling windows on the computer.

I've been trying to discourage printing to save resources but the user wont accept not printing emails as a solution. lol

Thank you!!

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Hi @KellyJimmyR-6681,
Thanks for your reply and update.
Yup, reinstalling windows is surely always the cleanest method for lots of issues, inconvenient though. Have you finished it and how is the issue now?
If you have any update, please feel free to post back.

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