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EugenePressley-4449 asked EugenePressley-4449 answered

ESU updates on Windows Server 2008 Standard started failing and reverting

The Feb 2021 and later ESU security updates are failing and reverting (KB46001366, KB5000844, KB5000856, KB5000800). I have the 1st and 2nd year ESU keys installed activated. The server also has an activated MAK key. I have all the prerequisite files to enable ESU's installed. All ESUs prior to and including Jan 12th installed without issue.

cbs.log


2021-03-23 14:47:03, Info CSI 00000001 ESU: Product = 7.
2021-03-23 14:47:03, Info CSI 00000002 ESU: Failed to Get PKey Info c004f014 [Error,Facility=FACILITY_ITF,Code=61460 (0xf014)].
2021-03-23 14:47:03, Info CSI 00000003 ESU: Is IMDS check needed:TRUE
2021-03-23 14:47:03, Info CSI 00000004 ESU: Checking IMDS
2021-03-23 14:47:03, Info CSI 00000005 ESU: not eligible HRESULT_FROM_WIN32(1633).
2021-03-23 14:47:03, Info CSI 00000020@2021/3/23:18:47:03.536 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{9e5ebca3-ef4e-4968-bdd1-d8049229d686};Microsoft-Windows-SLC-Component-ExtendedSecurityUpdatesAI, Version = 6.0.6003.21027, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;66449
2021-03-23 14:47:03, Info CSI 00000021 Performing 1 operations; 1 are not lock/unlock and follow:
LockComponentPath (10): flags: 0 comp: {l:16 b:c80270ea1420d7010b0000005804c004} pathid: {l:16 b:c80270ea1420d7010c0000005804c004} path: [l:234{117}]"\SystemRoot\WinSxS\x86_microsoft.windows.s..ation.badcomponents_31bf3856ad364e35_6.0.6001.18000_none_3891bf6bc31ec194" pid: 458 starttime: 132609987037771928 (0x01d72014a30e3898)
2021-03-23 14:47:03, Error CSI 00000022 (F) Failed execution of queue item Installer: Extended Security Updates Advanced Installer ({9e5ebca3-ef4e-4968-bdd1-d8049229d686}) with HRESULT HRESULT_FROM_WIN32(1633). Failure will be ignored: The failure was encountered during rollback; installer is reliable (2)[gle=0x80004005]
2021-03-23 14:47:03, Info CSI 00000023 End executing advanced installer (sequence 56)


MAK


Software licensing service version: 6.0.6003.20903
Name: Windows Server(R), ServerStandard edition
Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
Activation ID: bb1d27c4-959d-4f82-b0fd-c02a7be54732
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00152-394-550342-03-1033-6003.0000-0822021
Installation ID: 004923320066579974622961786596672723609205486731665265
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48189
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48190
Use License URL: http://go.microsoft.com/fwlink/?LinkID=48192
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48191
Partial Product Key: QHGK7
License Status: Licensed

ESU Year 1


Software licensing service version: 6.0.6003.20903
Name: Windows Server(R), Server-ESU-Year1 add-on for ServerDatacenter,ServerData
centerCore,ServerDatacenterV,ServerDatacenterVCore,ServerStandard,ServerStandard
Core,ServerStandardV,ServerStandardVCore,ServerEnterprise,ServerEnterpriseCore,S
erverEnterpriseV,ServerEnterpriseVCore
Description: Windows Operating System - Windows Server(R), VOLUME_MAK channel
Activation ID: 553673ed-6ddf-419c-a153-b760283472fd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00168-780-215881-03-1033-6003.0000-0822021
Installation ID: 003452823093346591763840571871752603447844682714877530
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48189
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48190
Use License URL: http://go.microsoft.com/fwlink/?LinkID=48192
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48191
Partial Product Key: G7MYD
License Status: Licensed

ESU Year 2


Software licensing service version: 6.0.6003.20903
Name: Windows Server(R), Server-ESU-Year2 add-on for ServerDatacenter,ServerData
centerCore,ServerDatacenterV,ServerDatacenterVCore,ServerStandard,ServerStandard
Core,ServerStandardV,ServerStandardVCore,ServerEnterprise,ServerEnterpriseCore,S
erverEnterpriseV,ServerEnterpriseVCore
Description: Windows Operating System - Windows Server(R), VOLUME_MAK channel
Activation ID: 04fa0286-fa74-401e-bbe9-fbfbb158010d
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00168-893-056791-03-1033-6003.0000-0822021
Installation ID: 010991911523816575691223004726784871942385892310722776
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48189
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48190
Use License URL: http://go.microsoft.com/fwlink/?LinkID=48192
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48191
Partial Product Key: GR2XQ
License Status: Licensed

windows-serverwindows-server-update-services
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GraceHE-MSFT avatar image
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GraceHE-MSFT answered EugenePressley-4449 commented

Hi,
Thank you for posting your query. Here are some related links you may refer to.

Troubleshoot issues in ESU
https://docs.microsoft.com/en-us/troubleshoot/windows-client/windows-7-eos-faq/troubleshoot-extended-security-updates-issues

"Failure configuring Windows updates. Reverting changes." error when you try to install Windows updates
https://support.microsoft.com/en-us/topic/-failure-configuring-windows-updates-reverting-changes-error-when-you-try-to-install-windows-updates-7acc06f3-f26e-3775-87d0-9ddf021a0537

Updates Revert on Windows 2008 Server
https://social.microsoft.com/Forums/SECURITY/en-US/0f9f2e75-78b6-467f-bc18-5dfdb4eba56b/updates-revert-on-windows-2008-server?forum=winserverwsus

Best Regards,
Grace

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I appreciate your suggestions but none of them explain why the updates is indicating that it is not finding the correct product key. To the best of my knowledge the correct MAK and ESU keys installed. The ESU updates were installing correctly for the first year, without issue. As I clearly showed above, I have the second year ESU product key installed and activated.

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GraceHE-MSFT answered

Hi,
Thank you for your feedback. Sincerely sorry for the delay of reply. Based on my research and tests, this issue is somewhat complex and we may not help you solve via our forum. It is highly suggested that you open a case and our professional techical team will help you figure out.
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Best Regards,
Grace

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EugenePressley-4449 answered GraceHE-MSFT commented

I would love to open a case but we do not currently have an existing service contract to tie a support case onto. I was not provided an option to purchase a support incident. I could not open a case online because I cannot select Windows Server 2008 Standard.

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Hi,
Based on your situation, we would feel sorry for that. It is sure that you need an existing service contract to open a case and you should have ESU installed on your PC. Sincerely sorry again.

Best Regards,
Grace

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EugenePressley-4449 answered

As you can see from the original post. We purchased ESU for this and other servers. We have a campus agreement. I tried to open a support case but because we don't have a service contract I was unable to open a support case. Which is why I turned to this site for support.

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