PC shutdown randomly and restart loop after last update kb4532693

Question

Here is my computer hardware config

Mother board: Asus Rog Strix z370-H with the bios updated

Graphic Card: ROG STRIX-GTX1060-O6G-GAMING

Processor: Intel Core i7-8700K

Battery: Corsair VS650 watts white

RAM: Corsair Vengeance LPX 16Go (2x8Go) DDR4 3200MHz

Screen: 2 Samsung 27" 1920*1080

The os is located on a 250GB SSD SamsungEVO

Once the update got installed automatically despite the updates deactivated for 35 days, my computer suddenly restarted endlessly until the troubleshooting screen, but couldn't uninstall the patch so i formatted the ssd and reinstalled windows  (Had a bootable key with december patch) and then the patch got installed again even after i turned off the update, and the my computer got some random shutdown and go back to the restart loop, this time on the troubleshooting i could restart and it worked, but it happens often.

I uninstalled the last updates again and got the windows update deactivated but it installed it automatically again...

Answer 1

Each Windows build uses hardware possibility more and more fully and effectively so some problems may be revealed after update. But this may just coincidence.

Answer 2

Yeah that's also what i thought but well it was weird that it happened only just after this patch got installed so maybe a problem with the compatibility with the asus motherboard and the patch.

I will order a new psu and see

Answer 3

Kernel-Power 41 (63) error mostly means the problem with power supply unit. Can you replace it for checking? It may mean problems with power management in BIOS or motherboard too.

And carefully look at motherboard and PSU for leaked or swelled up capacitors (little barrels).

Answer 4

Hi,

Unfortunately i don't have any blue screen, also there is no dump file if the system folder, during the restart it just restarts, at first it was only after i logged in my session, like after i type the good password it shutdowns (if i don't type the password or typed the wrong one it wouldn't)

But now it just restarts at some random moments

And the only system error that i got when it shutdowns is:

Critical: The system has restarted without shutting down properly. This error can occur if the system stops responding, hangs, or is unexpectedly powered off.

Source: Kernel power

ID 41

Category 63

And i also got some if it restarts after the shutdown:

Error: The system shutdown preceding at 12:24:28 on 15/02/2020 was not planned.

Answer 5

Hi,

do you see blue screens during restarts?

if yes please share dump files to OneDrive.

https://answers.microsoft.com/en-us/windows/for...

Check system journal (Event Viewer) for possible errors at these moments, especially Kernel-Power errors. DistributedCOM errors should be ignored.