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sarinaentezari-3559 asked JennyFeng-MSFT commented

problems with windows 10 version 20H2

my windows hello doesn't work and it says my camera is off, which isn't. What's the problem? :((

windows-10-general
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@sarinaentezari-3559
Hi,

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@sarinaentezari-3559
Hi,

We have not get information from you for several days.

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JennyFeng-MSFT answered

@sarinaentezari-3559
Hi,
Did the issue occur before?
Before the issue happened, did you do any modifications? Or install any updates?

Here are steps for fixing Windows Hello:
Disabling and enabling the webcam device has worked out for many users facing similar issues.
1. Press Windows key+R to open Run window.
2. To open the utility, type or copy-paste this code and then hit Enter.
Device Manager window will be opened.
3. In Device Manager window, expand “Cameras” to see the available camera devices.
4. Right-click on “Integrated Webcam” and click on “Disable device“.
6. Right-click on “Integrated Webcam” and then click on “Enable device“.
Reboot your computer.
Note: – On some Computers the webcam / camera is under imaging devices.

In that case just locate Imaging devices. Double click on imaging devices.

Just Right Click and Disable and then right click and enable the webcam .

In addition, here are some posts with the similar issue with yours, just for your reference, you can try the method mentioned in them:
https://answers.microsoft.com/en-us/windows/forum/windows_10-hello/camera-not-working-for-windows-hello/4f04be37-6f0d-4392-903b-16ddc8738cb9
Hope above information can help you.

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