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Etienne-2078 avatar image
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Etienne-2078 asked RitaHu-MSFT commented

KB5001649 and 21H1

Hello all,

YESSS : I finally found that KB5001649, to address the printing problem of my users : blocked on photo prints since a week...

So I went to install it on a computer to give a try ... but the OS version is 21H1 (ie v 19043.867 ) ! So it refused to install.

Am I the sole with this problem ?
Does someone have the solution ?
Or is this KB to be updated soon ?

  printf('Have I missed something ?');

Thx

windows-server-update-services
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Etienne-2078 avatar image
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Etienne-2078 answered RitaHu-MSFT commented

Found the solution : KB5000842

Thx for the help !

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Thanks for your sharing on this forum.

Have a nice day.

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RitaHu-MSFT avatar image
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RitaHu-MSFT answered RitaHu-MSFT commented

Hello Etienne,

The KB5001649 is a cumulative update for windows 10, version 2004 and version 20h2. It's not suitable for 21H1 (ie v 19043.867 ).

I haven't found related error messages about KB5001649 on the windows 10 known issue. The issue is more related with windows and I'm not really sure.

But I found a known issue of printing and the issue has been resolved in KB5001648. Please refer to this link and confirm whether the phenomenon is consistent with your environment.

Hope the above will be helpful.

Regards,
Rita


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Thx for your answer,

The problem is the same for this kb : not the good version of W...

My problem is this one : when, for some computers, they want to print some photos, using the explorer (select a group, right clic and print) they have the example below... no matter the printer brand or model (2 different brands and 2 different model in one of them)

It seems to be the same problem as described in those kb, no ? I thought I had found the answer ...

81444-printsample.jpg


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printsample.jpg (121.0 KiB)

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Thanks for your time and have a nice weekend.

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