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AlexHuang-2566 asked jiayaozhu-MSFT commented

Application once minimized can't maximized by tapping the touch screen in Shell Launcher mode.

Hi there,

I've used shell launcher to create a Windows 10 Kiosk machine. I used an business application as the shell. Everything works fine except when I logout the machine through Teamviewer, the business application will minimized because it lost the focus(as i know). But the weired thing is when I tapped on the minimized shell application, the application won't maximized. But if I use the mouse and double click it, it can maximize. The only thing I can do is reboot but it will lose the user's current input data. Is there any setting I can do to solve this issue?

windows-10-application-compatibility
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jiayaozhu-MSFT answered jiayaozhu-MSFT edited

Hi,

Thank you for your posting!

Based on your descriptions, it seems that your issue is related to your Windows 10 Kiosk machine or shell application. I would like to ask you if you have updated your Windows or Windows 10 Kiosk machine or shell application before you encountered the issue. If so, try to undo the upgrading.

In addition, I suggest to contact your retailer for your issue, they may have more specific information about Windows 10 Kiosk machine.

Thank you for your time!

Best regards
Joann


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No matter update or not, the situation is the same. Thanks for the reply.

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Hi,

Thank you for your reply!

According to your descriptions, I guess you could contact your retailer for more information. Your issue is related with Windows 10 Kiosk machine and your retailer should have more professional ideas.

Besides, I would appreciate it if you could help Accept Answer, so people who have the same issue with yours can find the direction to solve the issue more quickly.

Thank your for your support and understanding!

Best regards
Joann

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AlexHuang-2566 answered jiayaozhu-MSFT commented

I don’t think contract the retail can be called a solution since they don’t know a thing.

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Hi,

Thank you for your reply!

The reason I think you should contact your retailer is that Team Viewer is not our Microsoft product and so it is beyond our scope. In addition, after research with our senior technical supporter, your tapping issue can be attributed to your hardware or drive condition which is also beyond our scope. So, I think you can contact technical supporters of Team Viewer, to identify the cause to your issue and then, if the issue is like what I have said, that it is related to hardware or drive condition, you can then try to contact your retailer from whom you bought your hardware and drive, to further discuss the issue.

Thank you for your understanding and support! And I would appreciate it if you could accept answer for me so others who have the same issue with yours can save their time to ask their retailers directly for help.

Best wishes
Joann

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