Can't Connect to our own WiFi

Question

Hi! I've been having this problem for a week now. I can't connect to our own WiFi. Two weeks ago it started as having trouble in connecting but now I really can't connect anymore. This is what shows when I enter the password. I already tried some of the steps here in fixing the WiFi problem.![](https://learn-attachment.microsoft.com/api/attachments/998a65a4-2936-4ec0-8316-482adca865ea?platform=QnA

Answer 1

Hi Gab,

Thank you for providing the info. I see your system had two updates close to that time. I would first try Franco's suggestion about checking the WiFi security protocol. If you don't know how to get into your Router to check, I've have included an alternative option below.

1. Open the start menu --> type: cmd --> right click the option that says "command prompt" --> select "run as administrator".
2. In the command prompt window type: "netsh wlan export profile folder=c:\ key=clear".
3. Open your file explorer and select (C:) drive as per photo below --> select the file that has your WiFi name --> right click on the file --> select "open with" --> select "notepad"

4. Inside the file, find the security section as indicated in the photo below. This may be "WEP", "WPA", or "WPA2". (Don't share the file with us), just let us know the authentication protocol.

5. If the protocol isn't "WPA2", then you should further your efforts to get into logging your router to change the setting to see if that works.

Hope this helps.

Kind regards,

Dave

Answer 2

Hi John Gabrielle Ramos,

what type of security key is set on your router, WEP, WPA or WPA2? Try to temporarily disable the security key on the router, can you connect to the open network?

Otherwise, set the WPA2 security key on the router.