Popup keep asking to sign in to iTues

Question

We have purchased 11 apps from Apple bussiness manager ( VPP apps ) and pushed through intune to supervised iOS devices in intune. The issue that in spite of they are VPP apps and assigned to supervised devices then when the user login to company portal then keep getting popup that " sign in to itunes to let intune manage and update the apps". I'm running Enrollment profile with single app authentication. I have assigned all VPP apps device license and not user license. I have tested to assign the app to a user or to a device and the pop up keep coming up When i click "cancel" on the popup then the vpp apps being downloaded normally but the popup keep coming up several times. Any idea what could be the issue please? ![81798-itune.jpg][1] [1]: /api/attachments/81798-itune.jpg?platform=QnA

Answer 1

@sarmed nazar Thanks for posting in our Q&A. For the picture you provided, I can't see it. Please provide again.

For this issue, we appreciate your help to check if there is a device restriction profile about iOS devices. If yes, please check if the setting "Require iTunes Store password for all purchases" is set to "Yes". In our official article, if the setting is set to "Yes", it will forces users to enter the Apple ID password for each in-app or ITunes purchase. We can refer to the following article:
https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-ios#settings-apply-to-device-enrollment-automated-device-enrollment-supervised

If there is anything unclear, feel free to let us know.

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Answer 2

Hi @Lu Dai-MSFT

1- I have checked and we don't have any iOS restrictions with enabled : Require iTunes Store password for all purchases.
2- I will re-attach the screenshot.

Best regards
Sarmed Nazar

Answer 3

@Lu Dai-MSFT

I have only enabled a device restriction that blocked back up of managed apps.
The popup keep coming up in spite of i have only the VPP managed apps from Apple business manager as required so i dont know why keep asking about sign in to Itunes to let intune manage the Apps.

See my attachment please.

Best regards
Sarmed

Answer 4

After purchasing the application from ABM you will need to wait for the VPP token to sync or perform a manual sync. When you view the application in Intune you want to make sure the Type is set to iOS volume purchase program app.