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sarmednazar-1917 avatar image
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sarmednazar-1917 asked LuDaiMSFT-0289 commented

Popup keep asking to sign in to iTues

We have purchased 11 apps from Apple bussiness manager ( VPP apps ) and pushed through intune to supervised iOS devices in intune. The issue that in spite of they are VPP apps and assigned to supervised devices then when the user login to company portal then keep getting popup that " sign in to itunes to let intune manage and update the apps". I'm running Enrollment profile with single app authentication. I have assigned all VPP apps device license and not user license. I have tested to assign the app to a user or to a device and the pop up keep coming up When i click "cancel" on the popup then the vpp apps being downloaded normally but the popup keep coming up several times. Any idea what could be the issue please? ![81798-itune.jpg][1] [1]: /answers/storage/attachments/81798-itune.jpg

mem-intune-application-management
itune.jpg (76.2 KiB)
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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@sarmednazar-1917 Thanks for posting in our Q&A. For the picture you provided, I can't see it. Please provide again.

For this issue, we appreciate your help to check if there is a device restriction profile about iOS devices. If yes, please check if the setting "Require iTunes Store password for all purchases" is set to "Yes". In our official article, if the setting is set to "Yes", it will forces users to enter the Apple ID password for each in-app or ITunes purchase. We can refer to the following article:
https://docs.microsoft.com/en-us/mem/intune/configuration/device-restrictions-ios#settings-apply-to-device-enrollment-automated-device-enrollment-supervised

If there is anything unclear, feel free to let us know.


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sarmednazar-1917 avatar image
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sarmednazar-1917 answered sarmednazar-1917 edited

Hi @LuDaiMSFT-0289

1- I have checked and we don't have any iOS restrictions with enabled : Require iTunes Store password for all purchases.
2- I will re-attach the screenshot.

Best regards
Sarmed Nazar

83255-intune-1.png



intune-1.png (374.4 KiB)
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sarmednazar-1917 avatar image
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sarmednazar-1917 answered LuDaiMSFT-0289 commented

@LuDaiMSFT-0289

I have only enabled a device restriction that blocked back up of managed apps.
The popup keep coming up in spite of i have only the VPP managed apps from Apple business manager as required so i dont know why keep asking about sign in to Itunes to let intune manage the Apps.

See my attachment please.

Best regards
Sarmed83303-managed-apps.png


83333-managed-apps-2.png



managed-apps.png (87.5 KiB)
managed-apps-2.png (93.9 KiB)
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@sarmednazar-1917 Thanks for your update.

For this issue, it is needed to check background information to confirm. With Q&A limitation, it is suggested to open a case to check on this. It is free. The following link describes how to open a case, we can refer to it:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/get-support

Hope this issue will be solved as soon as possible.

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