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YiEWang-MSFT asked Gouaiche commented

[Known Issue] Unexpected results when printing from some apps after installing updates released March 9, 2021 or March 15, 2021 


Issues might include:
1. Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.
2. Table lines might be missing. Other alignment or formatting issues might also be present.
3. Printing from some apps or to some printers might result in a blank page or label.

Affected platforms:



This issue has been resolved in the out-of-band update KB5001649.

How to install KB5001649:

  1. Windows Update function (system built-in):
    Check for updates to install KB5001649, select Download and Install.

  2. Manually download and install:
    Access Microsoft Update Catalog website (reference below link), search and download KB5001649 based on your OS version:

It is a cumulative update, so you do not need to apply any previous update before installing it.

More information:
Devices that are experiencing printing issues should immediately install March 18 (KB5001649) and superseding updates verify correct printer output then try to determine whether application or printer drivers need additional updates.

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Thank you for letting us know and sharing this valuable information.

0 Votes 0 ·

still experiencing the print of black boxes instead of pictures (text is ok) even after installing KB5001649 on ALL the production machines

0 Votes 0 ·

Perfect 👌

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