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GeraldRoden-9260 avatar image
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GeraldRoden-9260 asked JadeLiang-MSFT commented

I am connected but receive no messages on outlook

Since last Friday, no way to receive messages on Outlook. I can send messages though... Please help ... Thank you !

office-outlook-itpro
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There could be few issues in play. Have you checked the web based access of Outlook to see if received messages are are in the Inbox? Are the sent messages in the Sent folder on the client? Is this a new mailbox?

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I checked the Outlook Web, but no messages either. It is not a new mailbox...
The sent messages appear in the folder sent

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emsgeoff avatar image
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emsgeoff answered

I have seen this type of behavior in the past when a additional active Outlook client was harvesting the emails in the local PST. Do you happen to have a second Outlook client running, or do you have any rules that might be moving them? Have you tried sending the email to and from itself?

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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @GeraldRoden-9260,

What's the account that you are working with(outlook .com or Microsoft 365 account)?

According to your description, you also couldn't receive any messages on your web mail, I think the issue may be more related to the PC or your account itself instead of Outlook client. In order to further confirm it, it's suggested to log in your account on other PC/outlook client to check if you could receive messages there, if you could work normally there, the issue may be related to your PC, it's suggested to first check if there are any differences between this PC and yours(such as internet, firewall or if you install any 3rd party tools), it's suggested to switch your internet to others and close other programs to check if you could receive the message normally.

If you actually couldn't work normally on other PC/client, the issue may be more related to your account itself, please kindly understand here we mainly focus on general issue on Outlook desktop client, it's suggeted to contact your account admin or account support to get more help.


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Do you still have any questions about it?
If not, in order to close this thread normally, please kindly mark the helpful post to answer, which would benefit others who also has similar issues.
Thanks for your understanding.

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Hi emsgeoff and Jadeliang, after checking with my account admin (myself), and my boss(myself) :-), I finally find out that the issue was coming from a mistake at the level of the MX at the email servers. Thank you for your support and help. Best ü!

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Thanks for your update, in order to close this thread normally, would you mind marking the helpful post or your post to an answer? Thanks in advance :)

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GeraldRoden-9260 avatar image
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GeraldRoden-9260 answered JadeLiang-MSFT commented

@JadeLiang-MSFT Hi ! Not familiar with it. How should I do this?

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Hi @GeraldRoden-9260,
If you would like to mark your update mentioned above, please re-post it as an answer and click "Accept Answer" button next to your post, or you could also mark other helful post to an answer with same way :).

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