Adobe not opening after Windows Updates

asked 2021-03-30T15:43:59.723+00:00
Patrick Wilson 21 Reputation points

I'm currently running Windows 10 Version 1909. Each month after Windows Updates, most of my computers have an issue where Adobe DC Reader will not open until the PC is rebooted second time. I've verified that Adobe is on the latest version. At first I thought this might be an issue with my anti-virus (FortiClient) so I uninstalled and reinstalled the program on all of my PC's. This seems to have fixed it on many of them except for a few. Is there something I need to look at as far as registry settings? Any ideas on what may be causing this?

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
8,141 questions
Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
1,933 questions
No comments
{count} votes

Accepted answer
  1. answered 2021-03-31T07:21:18.293+00:00
    Teemo Tang 11,021 Reputation points

    I think it is not a Windows update issue, I also install Adobe DC Reader on my Windows 10 machines, different versions, including LTSC 2019, 1909 and 20H2, all oof them work fine.
    In fact, you have found out the key point—antivirus. If you uninstall the antivirus or disable it, then update Windows 10, what happened, I believe the result will be good. I search in Adobe Support Community, some users meet with the same situation and solved problem by removing/configuring antivirus.
    Look at this case:
    https://community.adobe.com/t5/acrobat-reader/adobe-reader-no-longer-opens/m-p/10100318#M47030

    -------------------------------------------------------------------------------------

    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    No comments

0 additional answers

Sort by: Most helpful