question

LEEYongwook-8499 avatar image
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LEEYongwook-8499 asked LEEYongwook-8499 commented

[Android]cannot set up company profile thru Intune app

Dear anyone who knows solution

i tried to set up company profile(BYOD) thru Intune app but i cannot.

Intune app mentioned that to use Company portal app but Company portal app also mentioned to use Intune app.

if you have soluton could you help to solve it?

from capture, korean means that "it seems your account set up to use Intune"

and "it seems your account set up to use Company portal"

thank you fot taking your time to read this post.

83041-screenshot-20210325-090932-intune.jpg82987-screenshot-20210325-090925-company-portal.jpg


mem-intune-general
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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 converted comment to answer

@LEEYongwook-8499 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:
1. Please check the Android version of the device.
2. Please check brand of the Android device.
3. Did you use Android device administrator method to enroll devices? If so, we can refer to the following article to enroll Android devices.
https://docs.microsoft.com/en-us/mem/intune/user-help/enroll-device-android-company-portal

If there is anything update, feel free to let us know.


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Thank you for your consideration

1.Please check the Android version of the device.
--> Android 11
2.Please check brand of the Android device
-->Samsung Galaxy S21
-->Knox 3.7
3.I tried to enroll my device thru article you showed me but i had message i attached on my 1st post right after i launched the app.
so i could not go on further steps.
Two of apps(Company portal and Intune) directing each other to enroll my device.

thank you

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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LEEYongwook-8499 commented

@LEEYongwook-8499 Thanks for your update.

For this issue, we don't need intune app during enrollment. It is suggested to do the following action:
1.Make sure the setting "Use device administrator to manage devices" is selected in Devices > Android > Android enrollment > Personal and corporate-owned devices with device administrator privileges in intune portal.
83109-image.png

2.Delete the intune app in the device.
3.Enroll the device again.

Hope it will help.





image.png (72.1 KiB)
· 3
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thanks for quick response

could you show me how to access "MS endpoint manager site" as your attached pic?

thanks

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@LEEYongwook-8499 Did you have global administrator account or intune administrator account? If yes, you can click on this to access intune portal. If no, it is suggested to contact the IT to check.


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thank you for your support.
my IT team doesn't know how to access the link with admin account. so that i decided to reset my phone. let me see uf it works. thank again

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