Hello @DurgaPrasadGavara-4919 ,
For a deeper investigation and immediate assistance on this issue, if you have a support plan you may file a support ticket. Please let us know if you need further help in this regard.
Cc: @MikeUrnun , @asergaz
After investigating the logs files and info provided to support team, we summarize the outcome as below,
We cannot access logs as old as 3 months ago. The retention policy would not allow for older logs to be kept due to security reasons.
Thus we are not able to troubleshoot the issue further based on the original time frame provided.
Please advise on whether the delay has reoccurred and provide a new time frame.
Best approach would be to open a new support case that will have the information on a more recent occurrence of the issue which can be troubleshooted.
We hope this info will be useful to other customers with similar issues in future to get better resolution as soon as possible.