question

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Roshni-5068 asked XingHuang-MSFT edited

Windows Scan App (ScanApp.exe) Crashes

Hello Community,

I have a scanner installer on Windows PC, Win10 Pro, Version 2004 19041.867
when I try to scan from Windows Scan App (ScanApp.exe), it crashes . Event log says ScanApp.exe failed with Event ID :1000 Source:Application Error , Task Category: Application Crashing Events.
I am able to scan from Windows Fax & Scan and other third party application for the same scanner.

Is this issue with Windows Scan App or OS version ?

Best Regards,
Roshini

windows-10-general
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1 Answer

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XingHuang-MSFT answered XingHuang-MSFT edited

First what you should try is either uninstalling or replacing the specific application which was causing you trouble. As scanapp.exe is a store application, how to fix it, please see: FIX: Settings or Store Apps Not Working in Windows 10 (Solved) • Repair Windows™.
Second if it doesn’t work, you can try to run this command in the cmd: DISM /Online /Cleanup-Image /RestoreHealth. Please remember run as administrator.
Then you can check for update. Check to see if there are any new security updates, install them if there are, and try again.


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