PC completely freezes while playing game, Kernal-PnP warning message seems to be the cause?

Question

My pc has consistently been freezing while a number of different games on it, to the point that I need to force it to power down. This issue only started happening when I added a 2nd monitor to my setup. When I look at the event viewer after rebooting there seems to be 2 consistent events that occur the time of each crash, Kernal-Power 41 and Kernal-PnP 219. To note I have already tried updating windows as well as all of my drivers and so far that hasn't stopped the freezes. I'll include my PC specs as well as the events below:

Samsung 860 EVO SSD 500GB
Seagate Barracuda HDD 1TB
i7-9700K Processor (8x 3.60GHz/12MB L3 Cache)
ASRock Z390 Phantom Gaming Motherboard
NVIDIA GeForce RTX 2080
DDR4-3200 Memory Module - G.SKILL Ripjaws V 32GB

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>8</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2021-03-31T22:27:54.1148949Z" />
  <EventRecordID>497</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-J84PCI3</Computer>
  <Security UserID="S-1-5-18" />
  </System>
• <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
  </Event>
• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
  <EventID>219</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>212</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2021-03-31T22:27:54.0222590Z" />
  <EventRecordID>494</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="252" />
  <Channel>System</Channel>
  <Computer>DESKTOP-J84PCI3</Computer>
  <Security UserID="S-1-5-18" />
  </System>
• <EventData>
  <Data Name="DriverNameLength">51</Data>
  <Data Name="DriverName">HID\VID_B58E&PID_9E84&MI_03&Col02\7&22df0285&0&0001</Data>
  <Data Name="Status">3221226341</Data>
  <Data Name="FailureNameLength">14</Data>
  <Data Name="FailureName">\Driver\WudfRd</Data>
  <Data Name="Version">0</Data>
  </EventData>
  </Event>

Answer 1

Hello,

1.please check the driver version of your PC:

2.go to the official website of GeForce: https://www.nvidia.com/en-us/geforce/drivers/ and check if you've updated the driver to the latest version:

3.did the two monitors use the same display resolution?

4.will the issue occur if you only use the 2nd monitor?

Answer 2

Boot into Safe mode and uninstall graphic card driver. Reboot and install the latest driver.

Answer 3

Hello @Thar_C1 ,

Is there any progress of the issue? Is it resolved?

Answer 4

Hello @Thar_C1 ,

How are things going there on this issue?
Please let me know if you would like further assistance.