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PJJun-3493 avatar image
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PJJun-3493 asked JennyFeng-MSFT commented

Older laptop will not start up

I have an older HP G60 laptop. I don't use this often, but I have been using this recently. Just today I replaced the battery.
When I try to turn it on, it goes through a set up procedure- asks me to select privacy settings - and when I accept, it goes to another screen that says "Something Went Wrong".
The "try again" does not work as I just repeatedly go through the same process. I did a search online that recommended a total shut down, which I have done a few times and I get the same results.
So, I'm stuck. This laptop is useless right now as I cannot get past this point.

windows-10-general
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@PJJun-3493
Hi,

Just checking in to see if the information provided was helpful.

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@PJJun-3493
Hi,

We have not get information from you for several days.

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SSengupta-4080 answered

Download Windows 10 ISO and create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.


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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@PJJun-3493
Hi,
What's the detailed error message?
Did you get the error code?
BIOS > General > Boot Sequence > Boot List Options Then change mode to UEFI if it's on Legacy.. Or it could be the opposite. Of you pick the wrong one, it won't break the PC. It just simply won't boot.

If an HDD was loaded in Legacy mode, it won't boot with BIOS in UEFI mode, and vice-versa.
If you got SATA Operation, switch it to Raid Autodetect / ACHI. If by chance that doesn't work, try the option ending in "ATA."
Hope above information can help you.

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