question

ssool-6533 avatar image
0 Votes"
ssool-6533 asked CarlFan-MSFT published

Remote desktop error (After Win10 20H2 update)

Hi,

I can't connect to the remote desktop maybe since windows update.

This is the case when I update my company's computer and try to access it.


I checked the contents below.
1. Allow remote desktop connection
2. Firewall is open
3. Deletion of antivirus program and release of remote block setting


Please check if there are other ways to connect to the remote.


Below are Korean error messages and their translations.

[Window Title]
Remote desktop connection

[Content]
Your Remote Desktop Services session has ended. One of the following can be the cause:

The administrator has ended the session.
An error occurred while connecting.
A network problem has occurred.

For help with troubleshooting, see "Remote Desktop" in Help and Support.

[OK] [Help(H)]



[Window Title]
원격 데스크톱 연결

[Content]
원격 데스크톱 서비스 세션이 끝났습니다. 다음 중 하나가 원인일 수 있습니다.

관리자가 세션을 끝냈습니다.
연결하는 동안 오류가 발생했습니다.
네트워크 문제가 발생했습니다.

문제 해결에 대한 도움말은 도움말 및 지원의 "원격 데스크톱"을 참조하세요.

[확인] [도움말(H)]

windows-server
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1 Answer

CarlFan-MSFT avatar image
0 Votes"
CarlFan-MSFT answered CarlFan-MSFT published

Hi,
Have you tried to install the latest OS build to check? The latest system version is refer to the update below:
March 29, 2021—KB5000842 (OS Builds 19041.906 and 19042.906) Preview
Then check if RDP service running and 3389 port not allowed.
Remove your credentials from Remote Desktop
https://www.tenforums.com/tutorials/92653-delete-saved-credentials-remote-desktop-connection-windows.html
Try to disable the group policy setting below
Computer Configuration->Policies->Windows Settings->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Remote Session Enviroment], set the Policy [Use WDDM graphics display driver for Remote Desktop Connections] to Disabled.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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