question

NguyenCT-6548 avatar image
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NguyenCT-6548 asked StefanBlom-6438 edited

some Word file keep crashing when print

This is a weird issue, some word files have table can't print, it keep crashing when trying. When i deleted the table in this files, everything will be ok.
But this issue have just happen on few days recently. Before those files is ok.

I have uploaded one file here, please help !!

https://1drv.ms/w/s!Au_Qo9q8SuU1oBVUFIlZorThVJQB?e=D5UGcv

office-word-itpro
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emilyhua-msft avatar image
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emilyhua-msft answered NguyenCT-6548 commented

@NguyenCT-6548

Could you please check the version of your Office?
Have you made any changes to Office or printer before you encounter this issue? Such as install updates for Office.

I suggest your try the following steps to check this issue.

  • Check if this issue recurs when converting the document to PDF.

  • Save this .doc file as .docx format, and then print .docx file.

  • Run Word in Safe Mode to have a check.
    Type winword /safe in Run dialog, then Word would run in Safe Mode, you may open one file with tables, print it.

  • Backup files first, then go to Layout tab > Page Setup group > Margins > Custom Margins···, adjust the left and right margins larger.

  • Please also make sure your install the latest printer driver.

Any updates, you may post back.


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That sound is perfect !
After reconfigure margins of top and bottom files to 0.18". it works back normally.

Thanks for your supporting.

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StefanBlom-6438 avatar image
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StefanBlom-6438 answered StefanBlom-6438 edited

I have no problem printing the file here.

Since the problem is caused by a particular table, try converting the table to text and then convert it back to a table.

You may also have to update the printer driver.

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