I have the blue screen Error when I print a document..

Hamza abbara 1 Reputation point
2021-04-03T09:59:10.897+00:00

When I'm going to print any file (PDF/DOCX/PPTX....etc.) I have a problem
The Blue Screen popped up my face and it says:
API INDEX MISMATCH
What failed: win32kfull.sys

But there is a point:
when I print the document on another printer it work but I can't continue with the second printer because it's old and slow

I hope you can help me fix this problem

Thanks..

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
698 questions
{count} votes

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.