I have the blue screen Error when I print a document..

Hamza abbara
1
Reputation point
When I'm going to print any file (PDF/DOCX/PPTX....etc.) I have a problem
The Blue Screen popped up my face and it says:
API INDEX MISMATCH
What failed: win32kfull.sys
But there is a point:
when I print the document on another printer it work but I can't continue with the second printer because it's old and slow
I hope you can help me fix this problem
Thanks..
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