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Hamzaabbara-0406 asked Hamzaabbara-0406 edited

I have the blue screen Error when I print a document..

When I'm going to print any file (PDF/DOCX/PPTX....etc.) I have a problem
The Blue Screen popped up my face and it says:
API INDEX MISMATCH
What failed: win32kfull.sys

But there is a point:
when I print the document on another printer it work but I can't continue with the second printer because it's old and slow

I hope you can help me fix this problem

Thanks..

windows-server-print
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It loos printer driver issue, could you try to reinstall printer driver or update to latest version?

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I found that it's windows update problems because When I formatted my laptop and reinstall the windows 10 from a DVD I restore all my drivers using drivers backup program ((double driver)) everything now doing well..


By the way, Thanks for your help

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