question

JerryGreenberg-8977 avatar image
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JerryGreenberg-8977 asked CandyLuo-MSFT edited

After visiting some web sites Onedrive popup on restart displaying an Unknown Name

I was searching web sites to find a solution to a problem.

After a restart, I saw an MS OneDrive (Cloud) popup with an unknown login name. I first tried to change the name. No success. I then found if I try to use Previous (backup), I got an all black window instead of the login name prompt. If I exit and reboot the computer this login window came back again.

The way I got rid if it, is I reformatted drive C and restored the drive from a backup image.

I tried searching the net to know what this is. I did not find anything in any searches I did. I searched under many variations of search criteria.

I am wondering if there is a chance my data has been compromised in the back ground without me seeing it. I was using the computer (screen) without leaving, and I did not see any activity on the computer. I have all my work and business on this computer. I am very careful what sites I visit, and I keep up with security.

I am surprised the antivirus and the Win 10 OS allowed something to happen like this!

Has anyone seen anything like this?
What happened?

My big fear is if I got compromised!





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@JerryGreenberg-8977,
As we are mainly responsible for Microsoft Teams, your question is not in our scope. I will remove office-teams-windows-itpro tag. Thanks for your understanding.

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1 Answer

CandyLuo-MSFT avatar image
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CandyLuo-MSFT answered

Hi ,

Onedrive is currently not supported in the Q&A forums, the supported products are listed over here: https://docs.microsoft.com/en-us/answers/products.

For the related questions about Onedrive ,you can ask in OneDrive Tech Community. Here is the link:

https://techcommunity.microsoft.com/t5/onedrive-for-business/ct-p/OneDriveforBusiness

Best Regards,
Candy


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