Azure MFA issue at

asked 2020-06-10T14:02:10.247+00:00
David Lee 1 Reputation point


I have a user that is in an Azure domain and trying to use their Azure creds to sign in at

It seems to get stuck at "Enter Code". "Please type in the code displayed on your authenticator app from your device".

In Azure I have activated MFA, reset the users MFA, proved it works with and without MFA at but when sign into it asks for an extra MFA that I don't have... The microsoft account is definitely from Azure as I do a password reset and the new password works at

Any ideas?



Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. answered 2020-06-10T14:20:23.167+00:00
    T. Kujala 8,411 Reputation points

    Have you done all the following methods provided by the link below?

    • Require Re-register MFA
    • Revoke MFA Sessions
    • Delete user existing app passwords
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  2. answered 2020-06-10T20:37:11.737+00:00
    Marilee Turscak-MSFT 20,431 Reputation points Microsoft Employee

    Please ask the user to reconfigure Microsoft Authenticator.

    If you are an admin for the directory you can also go to Azure Active Directory Admin Center > Users > select the user account > Authentication methods > Require Re-register MFA so that when the user signs in next time, they're requested to set up a new MFA authentication method.