Hello @samanth m ,
Welcome to the Microsoft Q&A platform.
You may follow the below steps to resolve the issue.
- Make sure the certificate has been added or not in your local machine and current user certification store by following these steps:
- Start | Run | certlm.msc
- Expand "Trusted Root Certification Authorities' and select 'Certificates’.
- Search for the certificate SSL certificate whether it is installed or not?
- If it is not present, search for it in the Current User's certification store by Using below command.
- Start | Run | certmgr.msc
- If the certificate is found under the current user's cert store, but not under Local Machine, that will stop any other users from successfully establishing an SSL connection.
- If the certificate is NOT found in the correct location, it must be imported.
- If it is not installed, please try to contact server Administrator to install the certificate.
- Try to download the latest version of desktop by using this link https://www.microsoft.com/en-us/download/details.aspx?id=58494 and check the issue behaviour.
Hope this helps. Do let us know if you any further queries.
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