Intune Polices Not Applying or Updating

Question

Hello all,

We have recently starting AutoPilot testing. When a system is provisioned for AP, after it completes it has all of our apps from Intune, yet some of our Intune configuration profiles don’t seem to be taking effect. Another, if not bigger problem, is after making changes to our profiles we don’t see the changes on the PC even after waiting a day. The profile is assigned to a device group (with our test PC) and is enabled. The signed in users have a valid Intune license. We are not installing the company portal app.

We have on prem Config Manager system and co-managed with Intune. Our AP systems are Azure AD only and not joined to the domain. In Config Mgr, we have workloads set to Intune Pilot and our pcs are in the collections for Compliance Polices, Device Configuration, Endpoint Protection, Resource Access Policies and Windows Update polices.

It seems like once the config mgr client has completed updating, profiles stop being applied or updated from Intune.

Any thoughts or things to check? Greatly appreciate the help as we are still a bit green on this tech.

Answer 1

Have you reviewed the MDM diagnostic logs and the event viewer? See https://learn.microsoft.com/en-us/windows/client-management/mdm/diagnose-mdm-failures-in-windows-10

Have you used the built-in Intune troubleshooting tools? See https://learn.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-policies-in-microsoft-intune

Answer 2

@net1994 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:
1.Please show the screen shot of the device and intune workload.
Note: Please overwrite private information

2.Did you install the Config Manager client in the affected device?

If there is anything update, feel free to let us know.

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