question

nijm565 avatar image
0 Votes"
nijm565 asked LuDaiMSFT-0289 commented

Issues (re)installing apps from company portal

Hello, Im trying to deploy local experience packs to clients. The install works well but im having problems re-installing the packs. The main idea for me is to have users be able to choose and switch between languages they want. For this i prepared a few install scripts for the languages.

The first time install mostly works all the time, so I can switch from en-US to nl-NL for example. I can also switch back to nl-NL.. but I can only do this once. After doing this the company portal tells me the package is installed and wont allow me to reinstall it so I cant switch to it. The button is greyed out (for all installed languages).

Im using a powershell script to detect if the package is installed. Im doing this based off a registry key which I set with the script used to install the lxp package. During the install script I also remove the registry key for the previously installed package so the detection script should not see the package as installed anymore ??

Do I need to unregister the package from "installed" state in the company portal ? Not sure if this is possible, but how can I unregister it so the company portal does not have a registration of it being installed anymore (is this stored in registry ?) ?

intune-application-management
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

LuDaiMSFT-0289 avatar image
0 Votes"
LuDaiMSFT-0289 answered

@nijm565 Thanks for posting in our Q&A.

For this issue, if we want to reinstall apps, it is suggested to try to add the device in the apps's uninstall assignment in the intune portal and then install the app again.
84676-image.png

Currently, there is no way to uninstall apps via company portal. During my research, I find other customer who has the same requested posted in Intune uservoice as below. We can vote and post our detailed request here. This is a place to collect customers' requirements and problems.
https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/35751577-ability-for-end-users-to-uninstall-apps-using-comp

If there is anything unclear, feel free to let us know.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



image.png (27.2 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

nijm565 avatar image
0 Votes"
nijm565 answered LuDaiMSFT-0289 commented

I dont really want to uninstall the app. I think i found why it is not doing what I want. After the company portal notifies me of a successfull installation, the computer requires a reboot. The status set in the registry for the company portal for some reason is not registering the reboot and keeps the install status at "hardrebootrequired".. I have no clue why this is happening... 84976-reboot2.png


84985-reboot3.png
Have restarted the computer multiple times but the status is not updated.. any clue why this could happen ?



reboot2.png (52.9 KiB)
reboot3.png (44.6 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@nijm565 Thanks for your response.

For this strange situation, it is needed to check more background information such as log analysis. With Q&A limitation, Q&A is not the best channel for such log analysis case. So it is suggested to open a case to check on this. It is free. The following link describes how to open a case, we can refer to it:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/get-support

Hope this issue will be solved as soon as possible.

0 Votes 0 ·