question

TobiasSchle-3108 avatar image
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TobiasSchle-3108 asked KarlieWeng-MSFT commented

Spooler crashing when accessing Printer + logs included

Hi,
we have the problem that since two days on some clients the spooler service is crashing.
The problem also exists with different printservers.

We deactivated Defender OnAccessScans etc and its still happening.

I attached two logs. One is the app crash report that gets created automatically and the log I created with the Microsoft Debug Diagnostic Tool.

84958-spoolsv-pid-1368-date-04-06-2021-time-07-46-02pm-6.txt

84934-reportwer.log



Can you help?

windows-server-print
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Hi,
We have not heard from you for several days, any update?

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Please let us know how things goes, and if does not help, could you provide screenshots and more details?

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1 Answer

KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered KarlieWeng-MSFT commented

Hi @TobiasSchle-3108

May I know more details about your environment and the issue? Maybe I can give some general troubleshoot steps:

  1. what's the OS version of printer server and client device?

  2. Did the issue happen after some new configurations or updates?

  3. Anything need to be noticed in the event log ?

I would suggest open a case with Microsoft if you need to deep analyze logs. And better to delete the logs if it contains personal information.

Best Regards
Karlie


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· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Please let us know how things goes, and if does not help, could you provide screenshots and more details?

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