question

Seiun-7369 avatar image
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Seiun-7369 asked YukiSun-MSFT commented

Offline Adddress Book is not avaible in Outlook

Hi,
Is hard to say when problem apeared, during CU19 installation or later.
We use Exchange 2016. Default Offline Address Books is created:

[PS] C:\Windows\system32>Get-OfflineAddressBook | fl


RunspaceId : d6a47406-17ed-445c-a843-2f6b90993e8e
Server :
GeneratingMailbox : contoso.com/Users/SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}
AddressLists : {\Default Global Address List}
Versions : {Version4}
IsDefault : True
PublicFolderDatabase :
PublicFolderDistributionEnabled : False
GlobalWebDistributionEnabled : False
WebDistributionEnabled : True
ShadowMailboxDistributionEnabled : False
UseE14SortOrder : False
UseE14SortOrderOrdinal : False
UseOrdinalSortedMultivaluedProperties : True
LastTouchedTime : 4/7/2021 7:43:41 PM
LastRequestedTime :
LastFailedTime :
LastNumberOfRecords : 399
HttpHomeMdbLastProcessedBucket : 1000
LastGeneratingData : MailboxGuid: a8366dc7-9096-4a03-9608-14e6adaec852; DatabaseGuid: 1c0ca9fb-59bc-40f9-8d74-0c121baf8eab; Server:
mail.contoso.com
MaxBinaryPropertySize : 32768
MaxMultivaluedBinaryPropertySize : 65536
MaxStringPropertySize : 3400
MaxMultivaluedStringPropertySize : 65536
ConfiguredAttributes : {OfficeLocation, ANR, ProxyAddresses, ANR, PhoneticGivenName, ANR, GivenName, ANR, PhoneticSurname, ANR, Surname, ANR,
Account, ANR, PhoneticDisplayName, ANR, DisplayName, ANR, ExternalDirectoryObjectId, Value, ExternalMemberCount,
Value, TotalMemberCount, Value, ModerationEnabled, Value, MailboxGuid, Value, DelivContLength, Value,
MailTipTranslations, Value...}
DiffRetentionPeriod : 30
Schedule : {Sun.5:00 AM-Sun.5:15 AM, Mon.5:00 AM-Mon.5:15 AM, Tue.5:00 AM-Tue.5:15 AM, Wed.5:00 AM-Wed.5:15 AM, Thu.5:00
AM-Thu.5:15 AM, Fri.5:00 AM-Fri.5:15 AM, Sat.5:00 AM-Sat.5:15 AM}
VirtualDirectories : {mail\OAB (Exchange Back End)}
AdminDisplayName :
FullOabDownloadPreventionThreshold : 0
ZipOabFilesBeforeUploading : False
Identity : \Default Offline Address Book (Ex2013)
IsValid : True
ExchangeVersion : 0.20 (15.0.0.0)
Name : Default Offline Address Book (Ex2013)
DistinguishedName : CN=Default Offline Address Book (Ex2013),CN=Offline Address Lists,CN=Address Lists Container,CN=Toya,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=tcn,DC=toya,DC=pl
Guid : b34f77ed-7947-47c9-a1e8-b9458fbf1ec5
ObjectCategory : tcn.toya.pl/Configuration/Schema/ms-Exch-OAB
ObjectClass : {top, msExchOAB}
WhenChanged : 4/7/2021 7:43:41 PM
WhenCreated : 7/26/2018 1:41:28 PM
WhenChangedUTC : 4/7/2021 5:43:41 PM
WhenCreatedUTC : 7/26/2018 11:41:28 AM
OrganizationId :
Id : \Default Offline Address Book (Ex2013)

  1. Arbitration mailbox bb558c35-97f1-4cb9-8ff7-d53741dc928c exisit.

  2. OAB is attached to database.

When users want to update Offline address book the don't see on list "Global Access List"

85406-image.png



so when they want to download they get an error 0x8004010F

How to solve this problem?

Thank you in advance for help!


office-exchange-server-administration
image.png (25.9 KiB)
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1 Answer

YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @Seiun-7369,

Please try running the command below to change the “GlobalWebDistributionEnabled” flag to True and see how it goes:

 Set-OfflineAddressBook -Identity "Default Offline Address Book (Ex2013)" -VirtualDirectories $null -GlobalWebDistributionEnabled $true

It's suggested to restart IIS or rebooting the Exchange sever after running the command above for the change to take effect. You may also need to give it a few hours for the Outlook clients to update the autodiscover configuration.

Here's a blog about a similar issue for your reference:
Offline Address Book Missing on Exchange 2016 clients
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


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Hi @Seiun-7369,

Just checking in to see if above information was helpful. If you have any questions or need further help on this issue, please feel free to post back.


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