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jonmcwilliams avatar image
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jonmcwilliams asked LuDaiMSFT-0289 commented

Troubleshooting Device based Licensing

I have an Azure AD environment, I've deployed Microsoft 365 Apps for Enterprise ( Office 365) using intune to my test workstations.
I created a security group called MSOFFICE_ENABLED and populated it with my device names.
When I run office on the destination system(s) i get the message:
LICENSE REQUIRED Your admin needs to assign an Office license to this device so you can edit your files
Intune reports syncing both at the client and Azure level.
I have three machines in my test group - one VM and two physical - all doing same thing.

Any ideas?

mem-intune-device-configurationsazure-ad-licensingazure-ad-group-management
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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@jonmcwilliams Thanks for posting in our Q&A.

For this issue, I have done some research. If we want to deploy Microsoft 365 Apps via intune, it is needed to use Microsoft 365 Apps licenses to activate Microsoft 365 Apps apps. We can read the following article as a reference:
https://docs.microsoft.com/en-us/deployoffice/overview-licensing-activation-microsoft-365-apps#assign-and-manage-licenses

So, could you please check if there is a subscription for Azure AD Premium P1 and above, or an edition of Office 365 Enterprise E3 or Office 365 A3 or Office 365 GCC G3 and above? We can check in Users > select the user > Licenses and select one to find more license in intune portal.
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If there is anything update, feel free to let us know.


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jonmcwilliams answered jonmcwilliams commented

Thank you for your response.

When I go to endpoint manager though I don't see the licenses selection under Users
85788-endpoint-manager.png

Here's our licensing:
85824-image.png

Here are the licenses assigned to the MSOFFICE_ENABLED group

85789-image.png



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image.png (148.6 KiB)
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@jonmcwilliams Thanks for your update.

For you can't see licenses selection under Users, when you select a user, you will find the licenses.

For licenses assigned to the MSOFFICE_ENABLED group, could you please click on this license and see what specific licenses in it?

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Its in the screenshot above - Microsoft 365 Apps for enterprise.

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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@jonmcwilliams Maybe I couldn't explain clearly. The screen shot that you provided shows "Enabled Services" is 6. It means there are 6 licenses in Microsoft 365 Apps for enterprise. So could you please click on to check these specific licenses?
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@jonmcwilliams I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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