question

HafizTalha-5410 avatar image
0 Votes"
HafizTalha-5410 asked DSPatrick answered

We can’t access your Microsoft profile to schedule your exam

Hey Microsoft Team,

I successfully completed the Microsoft Ignite attendance challenge and got Exam discount for one certification. When I claimed my discount and click on the Schedule Exam button for transferred to the Pearson VUE site, then I'm facing this problem

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I tried all above ways to get ride of this error but it's still there. Please help me out to mitigate this error because I want to schedule my exam as soon as possible.

Your kind response and support will by highly treasured.

Best Regards
Hafiz

not-supported
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

DSPatrick avatar image
0 Votes"
DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Exams / Discounts/Vouchers/Special Offers / Event Offers
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--






5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.