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SunnylandInvestment-2611 avatar image
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SunnylandInvestment-2611 asked JeffYang-MSFT commented

Transfer business outlook mailbox to another

Hi we are currently with MS 365 Business Standard service, as we are rebranding our business, we need to change our email address as well. If we want to change from xxx@abc.com to xxx@ced.com, and then close all the xxx@abc.com emails.
What is the best way to achieve that (cost effective and less interruption to our business) ?
Do we need to purchase a second MS 365 Business Standard service in order to do this transition?
Or can we keep using xxx@abc.com emails but can send/receive as xxx@ced.com?

office-outlook-itpro
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Hi @SunnylandInvestment-2611,
It has been a while, have you got your issue fixed?
Please remember to kindly accept helpful replies as answers. Thanks for your understanding and support.

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michev answered JeffYang-MSFT edited

Add and verify the new domain in your existing Office 365 tenant, then proceed with adding email aliases to any and all users you care about. Make the new aliases "primary", and keep the old ones for a while, just to make sure you dont lose any mail, as your partners and customers will likely need some time to adjust their records. Then after a while, you can remove the old @abc.com aliases and the domain altogether, as needed.

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Hi @SunnylandInvestment-2611,

Agree with michev, you could add custom domain using the Microsoft 365 admin center. Please check : Change your email address to use your custom domain.


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