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ShaliniToppo-3881 avatar image
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ShaliniToppo-3881 asked ShaliniToppo-3881 commented

Please brief how can we do Inplace upgrade from Microsoft endpoint manager .

Hello everyone,

After having windows 10,20H2 update ,We are having BSOD issue in some of the devices. So we have contacted Microsoft support.

They advised to do Inplace upgrade on the affected devices.

we tried Inplace upgrade using Media creation tool, but we are getting error,86202-error.png


Can anyone please brief how can we do Inplace upgrade from Intune(MEM).
Thanks in advance.

mem-intune-general
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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@ShaliniToppo-3881 Thanks for your response. From your description, I know that it is successful to update windows via 20H2 iso and you want to make it via intune.

For this requirement, it is suggested to try to convert 20H2 iso file to ".intunewin" file and deploy this file via win32 app. We can read the following article as a reference:
https://docs.microsoft.com/en-us/mem/intune/apps/apps-win32-add

Hope the above information can give you some idea.


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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@ShaliniToppo-3881 Thanks for posting in our Q&A.

For this issue, there are only window 10 update ring policy and windows 10 feature update policy that are related to windows update in intune. However, intune just deploy policy and doesn't provide update service. The device gets updates depending on where it originally got updates from.

Given this situation, it is suggested to try to click on "Update now" in the following link to update.
https://www.microsoft.com/en-gb/software-download/windows10
86158-image.png

Hope the above information will help.


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ShaliniToppo-3881 avatar image
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ShaliniToppo-3881 answered ShaliniToppo-3881 edited

@LuDaiMSFT-0289 , thanks for the advise.
We have already tried that, but as I told ,our devices are running on current version i.e Win10 version 20H2.
So its not getting any updates.
We have tried to Inplace upgrade using 20H2 iso ,and that's ran smoothly.
Now we want to do it from Intune, because many of the devices are in remote location.
We want to do 20H2 inplace upgrade for the devices which are already running 20H2 version.
So ,please suggest if there is any other way to do that.
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ShaliniToppo-3881 avatar image
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ShaliniToppo-3881 answered

Thanks @LuDaiMSFT-0289 I will try and let you know.

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RahulJindal-2267 avatar image
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RahulJindal-2267 answered ShaliniToppo-3881 commented

Did you find the root cause for BSOD? It seems you are trying to fix a symptom and not the problem.

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@RahulJindal-2267 , We have connected with MS support and they enquired and according to them some dll files were missing. So they suggested for Inplace upgrade.

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That still doesn’t address the root cause. There is no guarantee that this can’t happen again and merely re-imaging remote machines like this is no solution. If I were you I would keep the pressure on the case with MS and get it escalated to next level.

As for your ask, are machines stuck on BSOD or do they load the OS occasionally?

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Yes I agreed with you, because 10-12 machines were affected.
All the devices got feature update 20H2 from Intune and after that when the next CU/ quality updates hits on the devices they tries to download . then user gets restart notification to install these updates. so they did restart and stuck on automatic repair loop and in between BSOD comes.
some users experience only BSOD after restart.
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