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SamuelHjelmfelt-2693 avatar image
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SamuelHjelmfelt-2693 asked SamuelHjelmfelt-2693 edited

Internal and external knowledge base

What is the best way to manage a knowledge base with a mixture of articles for internal and external consumption?

We will have users who are our employees, partner employees, authenticated customers, and anonymous public users. Content should be visible to one or more of these categories plus the categories will be subdivided based on security groups (e.g. HR vs IT vs customer service).

From what I can tell, we can use a mixture of SharePoint wiki pages, dynamics partner portal knowledge articles, and dynamics customer portal knowledge articles, but there is no unified way. If we could configure SharePoint pages to show on a customer portal, that might help reduce the complexity.


EDIT:
Sorry if I was not clear. I am NOT trying to give anonymous users access to Sharepoint. I am simply looking for a unified method for managing knowledge articles with varying target audiences within the Microsoft ecosystem. From what I gather, Microsoft does not have a solution and we need to look elsewhere if we want to avoid copy paste between internal and external portals.

office-sharepoint-online
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trevorseward avatar image
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trevorseward answered

SharePoint Online is not an appropriate platform for anonymous users, so you'll want to find another solution for your KBs.

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ElsieLu-MSFT avatar image
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ElsieLu-MSFT answered

Hi @SamuelHjelmfelt-2693 ,

SharePoint is not a public site and is very careful about permissions. Users need to join the organization through a Microsoft account and then access resources according to their permissions.

For external users, SPO has also established some sharing methods. And as Trevor mentioned, it is not a suitable platform for anonymous users.
External sharing overview

Per my understanding, displaying SPO pages on a customer portal is currently not supported using OOTB features.


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