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edmirxhoxhi-8952 asked DSPatrick answered

Cancel Visio Subscription after losing access to the account

I have made a Visio subscription approx. 1.5 years ago. After the first month I lost access to the account (can't remember e-mail and password). How do I cancel the subscription?

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DSPatrick avatar image
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DSPatrick answered edmirxhoxhi-8952 commented

You can follow along here.
https://support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530


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As I mentoned in the question. I have no more access to that microsoft account.

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DSPatrick avatar image
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DSPatrick answered

have no more access to that microsoft account.

Then you'll likely need to cancel it on the card end.

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emilyhua-msft avatar image
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emilyhua-msft answered

@edmirxhoxhi-8952
According to your description, your issue is related to Account and billing, which is not supported on Q&A forum currently.

Besides, as we could not find "Cancel" or "Upgrade or Cancel" option without signing to the My Account with the associated email account.
I suggest you to contact Microsoft Support online for further assistan or suggestions.

You may click Open Get Help app > Enter somthing thing like "Microsoft Account", click Contact us button at left> Select Micrsoft Account > Select Other issues signing in > Then choose Chat or Email us to contact Microsoft.

Hope the information could be helpful.


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DSPatrick answered

Any progress or updates?

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