can't get into my VM

Question

I already tried everything to get into my VM and wasn't able I'm almost holding by canceling my subscription, if you won't be able to help me then I'm going to cancel

I have a
Azure subscription 1
Windows (Windows 10 Pro)
Publisher=MicrosoftWindowsDesktop
Offer=Windows-10
Plan=20h2-pro
VM=generation V

And I can't get in... already tried all troubleshooting but still.....

the funny part is that I can get into other VM but not this one

I'm always getting this error

Answer 1

@Meli Just checking in to see if the above answer helped. If this answers your query, do click “Mark as Answer” and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further queries do let us know.

Answer 2

@Meli Welcome to Microsoft Platform. Thankyou for posting your Query here.

You might get this error for multiple reasons. May be, the RDP port was blocked, there might be a RDP service misconfiguration, brute force attack, NIC misconfigurations etc.
I would first suggest you to isolate the issue by checking if it's a boot issue or if this is a networking issue.

On the Azure portal, Select your VM -> Settings -> Boot diagnostics. Make sure that you can see the login screen. You might need to enable diagnostics (under Monitoring section) if not enabled already. If you don't see the login screen, trying the 'Redeploy' option under 'Support and Troubleshooting' section of settings.

If you can see that the machines has booted correctly, the connectivity issue might be because of a firewall at your end or on the VM. See if you can ping the machine. If you are behind a corporate firewall, try connecting from elsewhere and check your PC's firewall.

Creating a new Virtual Machine on the new portal now creates a NSG (Network Security Group) along with the VM. You should be able to find it under all resources, same name as you VM. Make sure that there is an Inbound rule configured for Remote desktop (it is created by default but might be worth checking).

Also, below is the document that has all the possibilities that can cause the RDP issue. Please go through the document and follow all the steps and let me know if you are still having the issue.

Troubleshoot Remote Desktop connections to an Azure virtual machinedetailed+troubleshooting+steps+for+remote+desktop+connection+issues+to+windows+vms+in+azure

Hope this helps!

Kindly let us know if the above helps or you need further assistance on this issue.

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Answer 3

I shall suggest you to try Remote Desktop app