Visio Pro 2019 stopped saving as PDF properly

asked 2021-04-13T04:37:09.577+00:00
Nick Sheedy 1 Reputation point

Starting on April 11, 2021, my Visio Professional 2019 on my PC desktop stopped saving as PDF properly.

Only a portion of the page/canvas saves as a PDF. For instance, I have a diagram that is about 80-inches wide and 60-inches tall, but only one small corner of the diagram is saved as a PDF. Another diagram is 36-inches wide and 24-inches tall, but the PDF that gets saves is only about 32-inches wide, cutting off the right 4 inches.

I have also tried to "Export" and tp print to "Adobe PDF" and "Microsoft Print to PDF," they either save a PDF that is also just a portion of the actual diagram, or is larger or smaller than the canvas, and usually cuts off the diagram, or the PDF ends up being multi-page with the drawing cut up into many pages. I get no error messages.

I changed no settings and nothing else I know of has changed. The PDFs saved properly (by just clicking "save as" and selecting "PDF") until they just didn't last night, and now they won't.

I have used Visio for years (and this Visio Professional 2019 version has been on my PC desktop for one year) with no problems saving the diagram as a PDF. I see there was an update to the program today, and am concerned that caused the problem.

Does anyone have a solution?

Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
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  1. answered 2021-04-13T08:47:51.63+00:00
    Emi Zhang-MSFT 10,526 Reputation points Microsoft Employee

    Hi @Nick Sheedy ,
    I suggest you go to File- Account and provide the detail version information about Visio here:
    87249-349.png

    And try to provide the screenshots about problem in Visio and PDF.

    You can also try to repair Visio to reset Visio to default settings:
    https://support.microsoft.com/en-gb/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Try these methods and check the result.


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  2. answered 2021-04-13T09:35:29.673+00:00
    Anonymous

    @Nick Sheedy , hi !

    Do you use notebook and external monitor ?