question

GerryWhitmarsh-9982 avatar image
0 Votes"
GerryWhitmarsh-9982 asked karenpayneoregon action

I cannot update my visual studio 2019 - installer stopped working

I was in the process of updating 16.9.3 to 16.9.4 when I received a BSOD (IRQL not less or equal!). After restarting I ran the updater but almost as soon as it started it quit. After a couple of attempts I tried the following:

Checked that my PC was up2date – ok
Installed the latest video drivers
Uninstalled the installer
Cleaned the registry with CCleaner
Restarted my PC
Downloaded vs_Comunity.exe and ran it.
It downloaded and installed the installer ok and the message “Almost done getting everything ready” was displayed. Then boom, it just vanished. I tried to run the installer again, but the same – starts then stops. I checked in the task manager and it was definitely gone.
If I start Visual studio, which still works luckily, the check for updates doesn’t do anything anymore.
Please, how can I repair the installer?

Thanks,

Gerry.
P.s. There doesn't seem to be a suitable tag for my issue.

vs-general
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

karenpayneoregon avatar image
0 Votes"
karenpayneoregon answered GerryWhitmarsh-9982 commented

Try turning off any anti-virus software and try again. If that fails then following the steps in this document.


· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,
thanks for the response. I tried everything but the installer will not run. I think Microsoft corrupted something with the BSOD. I have sent the link to vslogs.zip to Anna-MSFT, so maybe she can shed some light on the situation.
Thanks again,
Gerry.

0 Votes 0 ·
AnnaXiu-MSFT avatar image
0 Votes"
AnnaXiu-MSFT answered

Hi @GerryWhitmarsh-9982,

It seems that your instance of Visual Studio is corrupted. Please try the following steps to perform a clean installation:
1. Find the file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"
2. Launch it from an admin command prompt with a -full param:
InstallCleanup.exe -full
3. Relaunch the newly downloaded vs_community.exe and install Visual Studio.

Sincerely,
Anna


If the answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.




5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.