question

TobiasEggenweiler-7153 avatar image
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TobiasEggenweiler-7153 asked DSPatrick answered

register with Pearson / schedule exam

Hello Microsoft Team,

in march i have completed the microsoft challenge (see link:
https://docs.microsoft.com/en-us/learn/certifications/microsoft-ignite-free-certification-exam-offer-march-2021

Afterwards i tried to to use the voucher in order to schedule the exam based on the link i got from you after the challenge
https://docs.microsoft.com/de-de/learn/certifications/microsoft-ignite-free-certification-exam-offer-march-2021?WT.mc_id=Cloudskillschallenge_Ignite032021-email-prizefulfillment-learn

However i was not able to schedule the exam, since i got following error message
"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum"

When got in contact with the user support they told me i need to get in contact with you by this form and ask for registration of my account for Pearson so that i can schedule the exam.

Can you please help me there

Thanks in advance

Best regards
Tobias Eggenweiler

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1 Answer

DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Exams / Discounts/Vouchers/Special Offers / Event Offers
Pearson VUE Customer service
Pearson VUE contact / chat

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