Hi,
Thanks for posting on the Print forum, since Print forum is mainly related to printer server or print management.
According to your description, the issue seems not to relate to Print, is it? If not, please feel free to provide sufficient information with Print and correct me.
If the issue is development-related or not issues to Print, please understand that it has out of our scope, so that we are unable to provide related information to you. Thanks for your understanding!
Best Regards,
Anne