question

87063988 avatar image
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87063988 asked JennyFeng-MSFT answered

We can't sign into your account - remove this message

Hello,

I made a mandatory profile for a couple of company PCs which needs to be wiped after each logout/logon. The mandatory profile works perfectly for this, but I would like to remove this message, because it's bit of a hassle for the users.
88131-we-cant-sign-into-your-accountpng.png


windows-10-general
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Would you mind share how did you setup this?
Did you followed this steps:
https://docs.microsoft.com/en-us/windows/client-management/mandatory-user-profile

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Hello,

we first created a roaming profile and then made it into a mandatory by changing the extension just like they show in the documentation you provided.

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@klebold-1899
Hi,
I'm afraid you cannot remove this message.
If you want it to be a temporary profile, this behavior is expected and by design.
For your reference:
https://support.microsoft.com/en-us/windows/windows-10-error-message-we-can-t-sign-in-to-your-account-18d55f00-a6e7-9106-29ee-54fa223c0ca8
Hope above information can help you.

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KapilArya avatar image
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KapilArya answered 87063988 commented

Hello,

AFAIK, the message you mentioned usually appears while someone signed in to temporary profile. I am afraid, you can't remove the message unless you sign in to a regular profile, IMO.

Regards.

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Hello,

yes, we WANT it to be a temporary profile. I hope someone has some deeper knowledge or a workaround. Thanks for the answer.

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SSengupta-4080 avatar image
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SSengupta-4080 answered 87063988 commented

If you try to sign in to Windows 10 and receive the error message, "We can't sign in to your account" or you see an action center notification saying “You’ve been signed in with a temporary profile,” Windows will create a temporary profile and sign you in to that one.

Microsoft reference:

Windows 10 error message: "We can't sign in to your account"



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Hello,

yes, we WANT it to be a temporary profile so any changes the user mades are discarded later. Thanks.

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