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AlessandroBonacchi-2974 asked FARUKKOCABIYIK-0340 edited

unable to type in as400 emulator while connecting from a microsoft rdp intalled on ipad ios

Hello, I'm using the iOS version of Microsoft Remote Desktop, connecting to my win 10 workplace pc. When attempting to type on the AS400 Green Screen (ibm iseries access 5.8 for windows) no alphanumeric keyboard input is accepted (arrows and tabs still works)
If connecting from a Desktop PC you can type fine, only the iOS client seems to be affected.

remote-desktop-client
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Hello there, i have iPad pro (2021) model having the latest iOS ver.15 and RD Client (MS RD Version) 10.3.3 app.. We use 'IBM PComm 3270' emulator program in remote site but we can NOT use the keyboard in the emulator when running in RDP on iPad. We need a solution ASAP. Any helps wil be greatly appreciated, thanks for your interest in advance!..
P.S.: However, Paid 'Attachmate Extra' emulator program works without any keyboard issues, who guess that?.. Anyway, we use - and like - the IBM PComm in general, so we wait for an rapid solution to be able to work remotely within it..

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @AlessandroBonacchi-2974 ,

There may be compatibility issue between Remote Desktop Client for IOS and IBM iSeries Access for Windows. What's then version of your RDP client and is it up-to-date? This may work fine on the latest version of the RDP app for Android. This appears to be an issue with the app on iOS.

Microsoft Remote Desktop Client for Android has“Use scan code input when available” in the settings which addresses this problem in some case. Please add this feature to iOS as well.

References:
https://remotedesktop.uservoice.com/forums/272085-remote-desktop-client-for-android/suggestions/8028936-add-typing-in-scan-code-mode
https://remotedesktop.uservoice.com/forums/265183-remote-desktop-for-ios/suggestions/8780344-fix-keyboard-issue-when-using-virtualbox-pidgin
https://social.technet.microsoft.com/Forums/en-US/b5c3a1ce-fd21-4813-9a93-e02c5133093e/ios-rdp-keyboard-to-vm-guest?forum=winRDc


Best regards,
Leila


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LeilaKong-MSFT answered LeilaKong-MSFT commented

Hello @AlessandroBonacchi-2974 ,

How are things going there on this issue?
Please let me know if you would like further assistance.


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Hello @LeilaKong-MSFT,

i'm running rdp 10.2.5 (that's the latest release) on ios 14.5.1, the problem isn't fixed yet. Hope Microsoft will find out a solution. I can't work from my ipad pro the way i was suppose to do :(

thanks for the references you posted.

B.R.

Alessandro




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LeilaKong-MSFT avatar image LeilaKong-MSFT AlessandroBonacchi-2974 ·

Hello @AlessandroBonacchi-2974

1.If we install Microsoft Remote Desktop 10.0.6 on ipad, will the same issue happen? https://apps.apple.com/us/app/microsoft-remote-desktop/id714464092
Is there the same issue before upgrading ios to 14.5.1?

2.Based on the known issue “This is a known limitation. We switched from sending scan codes to unicodes with 8.1.x. ", you can submit and vote for feature requests for Remote Desktop for iOS from this website: https://remotedesktop.uservoice.com/forums/265183-remote-desktop-for-ios
https://social.technet.microsoft.com/Forums/en-US/b5c3a1ce-fd21-4813-9a93-e02c5133093e/ios-rdp-keyboard-to-vm-guest?forum=winRDc

3.You may also open a case to Microsoft for further professional help: https://support.microsoft.com/en-us/help/4341255/support-for-busines

Thanks for your cooperation and understanding.

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