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SeitovJulian-1850 asked olufemiaMSFT commented

Where is my 12 month trial period?

Good afternoon!Sry for my English. I'm a student. Half a year ago, I signed up for the Microsoft Azure platform where they gave me 12 months of free trial. Everything was wonderful, I deployed a training application and everything worked perfectly. 2 months ago, I decided to update my application by deleting the old one, and what I see: everything is deleted... How so? Maybe I thought a mistake, because there is still at least half a year of free subscription. I did everything on a new one, I published a training application. And a week ago, an statement comes to my mail:

Account information
Invoice number: G001465095
Billing period: May 1, 2020 - May 31, 2020
Billing date: June 9, 2020
Due date: July 9, 2020
Amount: 464,14 USD

What is this guys? Where is your 12 month trial period? How so !? I had to delete my account, I also wrote you an email 2 times. I just tested my training application , and i don't use all services! When you write that you give 12 months of a free period to EVERYBODY, and where is it!?

azure-cost-management
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DSPatrick avatar image
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DSPatrick answered SeitovJulian-1850 edited

Sounds like you'll need to create a support ticket here to resolve this issue.

https://azure.microsoft.com/en-us/support/create-ticket/





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I tried it! But the platform writes me this message(translation from russian): Sorry, you do not have permission to create a support request. Check permissions and contact the owner of this resource.
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And I get this(translation from russian):
Invalid link
Invalid link: Microsoft_Azure_Support / SupportRequest /
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PS I'm not russian, i'm kazah from Kazahstan.


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DSPatrick avatar image
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DSPatrick answered olufemiaMSFT commented

Yes, sorry that's correct. You may need a paid plan in order to get support.

https://azure.microsoft.com/en-us/support/faq/#support-overview

Might try a new trial under a new account.



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Thanks! I try it! if it work, i'll write it here.

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Hi SeitovJulian-1850 - if you need further help on this matter, send mail to Azcommunity@microsoft.com. Include your subscription ID and a link to this thread (for context) and we will gladly assist with connecting you with the Azure billing support team.

Cheers.

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olufemiaMSFT avatar image
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olufemiaMSFT answered

Hi SeitovJulian-1850 - if you need further help on this matter, send mail to Azcommunity@microsoft.com. Include your subscription ID and a link to this thread (for context) and we will gladly assist with connecting you with the Azure billing support team.

Cheers.

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