win 10 Credentials Manager refuses to accept correct user ID and PW

Question

I am using windows 10 Pro ver.20H2, build 19042.928. My home LAN has an RT-AC86U router and a Synology DS214play NAS. The NAS ("diskstation") shows up under network in file manager but, when I try to map a shared folder on the NAS to a drive, Win Credential Manager refuses to accept the correct user ID and Password.

Answer 1

Hello @Robert McDonald ,

Did other Windows version have the same problem? What is the exact error message?

The following document for your reference:
https://learn.microsoft.com/en-us/answers/questions/65556/windows-10-version-2004-mapped-drive-issue.html
https://www.winhelponline.com/blog/mapped-network-drives-fix-windows-10-v2004/
https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/windows-10-map-network-drive-not-accepting/8f0bbbf7-3051-4289-a038-0933d2fbcd64
https://superuser.com/questions/309570/windows-refuses-to-remember-network-share-credentials
https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_web-insiderplat_pc/fix-windows-10-and-network-share-problems/f9b6d62d-839f-49a4-8fe9-7becc01aa911
https://community.spiceworks.com/topic/2107616-synology-nas-not-taking-admin-credentials

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Best regards,
Leila

----------

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

@Leila Kong
Leila Kong, Thanks for your reply. A Dell Inspiron purchased a few weeks ago with win 10 Home has no problem mapping the NAS folders as drives. Everything else gives:

Hopefully, you can assess the .png file.

I have tried all of your referenced fixes with no joy.

Scratching my head
Bob

Answer 3

Hello @Robert McDonald ,

Thanks for your effort. Hope the following document will be helpful to your issue:
https://learn.microsoft.com/en-us/answers/questions/141745/windows-10-20h2-network-connection.html
https://answers.microsoft.com/en-us/windows/forum/all/after-updating-to-windows-10-v2004-cannot-map/cf7eeb62-f794-465c-8693-7e543a907dae?LastReply=true#LastReply

Answer 4

Hello @Robert McDonald ,

How are things going there on this issue?
Please let me know if you would like further assistance.