Laptop can't access wi-fi but other devices can

Question

My laptop suddenly couldn't access our internet connection even if it was connected to the router. I checked and the other devices in our house can use the internet properly. I already tried solutions mentioned in articles (resetting connection settings, uninstalling and reinstalling drivers etc.) and none have worked so far. Any suggestions?

Answer 1

Good Day Akie216,

My name is Carlo, I am also using Windows 11 pc and community member like you.Let us work together to sort this out.

Here's the steps you can try.

Select the Start button, then type settings. Select Settings > System > Troubleshoot > Other troubleshooters.

Under Other, select Network Adapter > Run the troubleshooter

-Go to Device Manager

-Expand the Network Adapters

-Look for the Wireless driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Reset Network Settings

Open Settings.

Click on Network & Internet.

Click on Status.

Under the "Change your network settings" section, click the Network reset option.

Click the Reset now button.

Click the Yes button.

Forget the Network

-Go to Settings

-Click Network and Internet

-Click WIFI then Manage Known Network

-Click your WIFI name and hit Forget.

-Click Start, type CMD and run as administrator

-Copy and paste each of the commands below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

Once you entered all those commands restart your computer and try to connect.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer post it here.

If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.