Facebook Messenger Chat Plugin webhook

Hilo 41 Reputation points

hope this is the right place to post my question. In my company we use bot framework for developing our bots. We are dealing with messaging_postbacks webhook that is sent by Facebook Messenger when a new user initiate a new conversation with the bot through the Get Started button. Webhook is delivered correctly to our bot when user clicks Get Started button from the mobile app. However, when a new user writes to the bot through Messenger Chat Plugin, we do not receive messaging_postbacks webhook that should be delivered when clicking "Continue as NAME" button as per Facebook documentation (https://developers.facebook.com/docs/messenger-platform/reference/webhook-events/messaging_postbacks).
We were wondering why webhook from Chat Plugin is not delivered to our bot and found in the documentation something that caught our attention:

Graph API v7.0+ messaging_postback webhook event from the chat plugin will not be returning sender.id field. It will return a new sender.user_ref field. This changes will take effect on all older Graph API versions starting Nov 2, 2020.

This made us thought that perhaps bot framework hasn't been aligned with that change yet and this is why we aren't receiving the webhook. Is this possible? If yes do you know if there is any planning to update the behaviour?

Thank you.

Azure Bot Service
Azure Bot Service
An Azure service that provides an integrated environment for bot development.
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Accepted answer
  1. GiftA-MSFT 11,106 Reputation points

    Hi, thanks for sharing more details. This issue requires proper diagnosis, it may be best to contact Azure support for further investigation. Sorry for any inconvenience.

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