Microsoft Store and all Apps, included Start menu, do not work and reinstalling them does not work.

asked 2021-04-16T13:45:03.687+00:00
Dario de Judicibus 1 Reputation point

I am really discouraged. I just bought a Dell G5 with Windows 10 to replace my old Lenovo because the operating system had become too unstable. I installed Office, Adobe Creative Cloud and Norton Antivirus and everything worked fine for a while. At one point Windows Update told me there were updates to install. I did, I rebooted the system and the ordeal began.

The problem is well known, judging by how many people in the web claim to have it: the culprit is the Microsoft Store. There are three symptoms:

  1. If I click on Microsoft Store the window opens for a second and then disappears
  2. if I click with the RMB on Explorer on the taskbar, taskbar’s jump list does not appear
  3. if I click on Start, nothing happens

Especially points 2. and 3. are a problem. So I start studying all the various solutions, but none of them work.

a. I launched "sfc /scannow": it worked, no errors, but it did not fix the problem
b. I launched "dism.exe /Online /Cleanup-image /RestoreHealth": it worked, but it did not fix the problem
c. I created another user: the problem occurred ALSO for the newly created user
d. I used PowerShell to recreate the APPs: it reinstalled most apps, with few errors for few apps because the existing app had higher version or was in use
Get-AppXPackage-AllUsers|Foreach{Add-AppxPackage-DisableDevelopmentMode-register"$($_InstallLocation.)\AppXManifest.xml"}: it does not fix the problem
e. I launched "wsreset.exe": I got error ms-windows-store:PurgeCaches - app did not start

I also tried sever other strategies i found on Microsoft sites and forums. No result.

So I used the Media Creation Tool to get the latest version of Windows reinstalled from scratch. It was a mess because it gave me ONLY the option to loose all apps and files, but I did it.

From a newly installed Windows 10, I started the whole process again. Now the Microsoft Store was ok, as well as Start and the taskbar’s jump list. I reinstalled the same applications than before, very standard, common and famous applications, the same I had on my old PC, but again, after a couple of restarts, I got the same problem.!!!

I suspect a problem with some old .NET or C++ Redistributable Libraries.

By the way, if I try to start any app I get an error about KernelBase:

Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x2f2f77bf

I cannot unregister and register KernelBase, anyway, because I get

The module "C:\Windows\SysWOW64\KERNELBASE.dll" was loaded but the entry-point DllRegisterServer was not found.

I am really upset. I have no idea what to do now. I do not want to reinstall for the third time Windows 10.
I would loose all my installed and configured applications.
I need a REAL SOLUTION, once forever. Maybe troubleshooting by Event Manager, but not the usual try & hope!

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. answered 2021-04-19T05:53:48.16+00:00
    Karlie Weng 8,216 Reputation points Microsoft Employee

    Hello @Dario de Judicibus

    This do sound frustrated, even after the newly installed Windows 10. From here I could only give you some general ideas, which I see you have tried them all and no works.

    Could you open a phone case support with Microsoft for this to be solved ?

    Global Customer Service phone numbers
    Use the Get Help app in Windows 10 to get support for Microsoft products and services.

    Best Regards


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