Damaged Windows Server 2019

asked 2021-04-17T22:21:19.93+00:00
Eric Jensen 1 Reputation point

Over a year ago we had a few servers hit by a Crypto virus. We have recovered all the critical servers and all are running their software. One host hit was a Windows Server 2019 Enterprise Host. All VM are running and I can RDP into the server and do anything I need to, but it has a few "quirks" Examples:

  1. I get no video out put on the physical console.
  2. No results anytime I use the Cortana Search bar.

I have tried various things, like running "sfc /Scannow" and "DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource\install.wim." These have not resolved the issue.

Any suggestions? This is a critical server and I would like to be able to use the console and search functions again.

Thank you.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. answered 2021-04-17T22:45:09.397+00:00
    Eric Jensen 1 Reputation point
    • get this when trying to run the DISM command above:

    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1697

    Error: 3

    An error occurred. The directory in the temporary folder C:\Users\ADMINI~1\AppData\Local\Temp\2\ could not be created.
    Ensure that the path to the temporary folder exists and that you have Read/Write permissions on the folder.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    *

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  2. answered 2021-04-17T22:56:05.52+00:00
    Dave Patrick 328.8K Reputation points Microsoft MVP

    The simplest / cleaner solution is to copy off the VHDs, rebuild host from scratch, patch fully, add hyper-v role, import virtual machines.

    --please don't forget to Accept as answer if the reply is helpful--


  3. answered 2021-04-18T01:25:48.887+00:00
    Dave Patrick 328.8K Reputation points Microsoft MVP

    I don't see an alternative. How can you know what damage was done and even if its been completely cleared. Better solution is to stand up a new one and migrate the virtual machines assuming they were not affected. Another option is to start a case here with product support.
    https://support.serviceshub.microsoft.com/supportforbusiness

    --please don't forget to Accept as answer if the reply is helpful--

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  4. answered 2021-04-23T09:18:15.957+00:00
    Xiaowei He 9,746 Reputation points

    Hi,

    If you would like to get better help, it's recommended to open a case with MS.

    Below is the link to open a case with MS:

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    Thanks for your time!
    Best Regards,
    Anne

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  5. answered 2021-04-23T12:49:13.91+00:00
    Dave Patrick 328.8K Reputation points Microsoft MVP

    Any progress or updates?

    --please don't forget to Accept as answer if the reply is helpful--

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