Hi,
Thank you for your posting!
Based on your descriptions, your issue is more related to microsoft 365, so I have helped you to remove the tag and add "microsoft 365" tag, then your issue can be seen by our 365 colleagues now, they will come to support soon. Or you can go to ask for help by posting your issue on our 365 forum:
https://learn.microsoft.com/en-us/answers/products/m365
Thank you for your understanding and support!
Best regards
Joan
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