Why am i seeing a black screen whenever i play a video ?

Question

So After recent updates of windows 2004 there's a new bug of video playing with a blank screen on it , basically we cant see the video   that we're playing it's all blank it with a black screen but we can hear the audio and see the captions, the drivers and everything is upto date. I did run troubleshooting of media player & so many things it's probably the update please fix it.

Answer 1

Hi, Divitpatidar! Thanks for reaching out. My name is Princess. I'm an independent advisor and a Windows user like you. I'll be happy to help you out today.

I would suggest you refer to the below options and check if it helps to resolve the issue.

Option 1. Run video play troubleshooter

1. Right-click the Start Menu and select Settings.
2. Navigate to Update & Security > Troubleshoot.
3. On the right pane, click "Additional troubleshooters.
4. Click Video Playback and click Run the troubleshooter.

Option 2. Turn on Accelerated Graphics.

1. Press Win key + R to open Run.
2. Type the following and press enter.

inetcpl.cpl

3. Go to the Advanced tab.
4. Put a check on "Use software rendering instead of GPU rendering*" checkbox.
5. Click Apply and OK.

Option 3. Perform an update.

https://support.microsoft.com/en-us/help/402766...

Option 4. Get HEVC Video Extensions from Device Manufacturer

https://www.microsoft.com/en-us/p/hevc-video-ex...

Please let me know how it goes by replying to this thread so that I can assist you further.

Thank you!

Sincerely,

P. Blancaflor